SHOP RELATED QUESTION’S
Terra + Tint is a running part as drop-ship business model, which means that we at Terra + Tint market and sell products on behalf of the brand. Terra + Tint confirms the sale via our online shop and sends the individual customer purchase order, specifying all details of the products, quantities and any other information (eg colour, sizes) along with your personal shipping information. The brand/ artist then creates and/or packs the products and arranges for shipping via authorised shipping suppliers in a timely manner.
Where Do You Ship From?
All Sage + Clare, Play By Sage + Clare products are shipped from our warehouse in Stockholm, Sweden.
All other brands represented by Terra + Tint are shipped from within Europe.
My Shipping Country Is not Listed, Can You Help?
To check if we can ship to you, just send us an email to firstname.lastname@example.org and we will figure it out for you.
Can I return an item?
Absolutely! We want you to LOVE your products after all. If for any reason you are not happy with your purchase, we are happy to accept a return or exchange within 14 days of receipt. Just send us an email to email@example.com we will send you the details of where to send your package.
You can either receive a refund or exchange on your returned items. We are however not able to refund the postage costs.
*Please note that all rugs and custom made textiles are not eligible for returns and/or exchanges.
What are your pricing & payment options?
All transaction will be billed in Swedish Krona (SEK). If you are shopping from outside of Sweden, the current exchange rate will be used. We accept all major credit cards, such as Visa & Mastercard, as well as PayPal.